Terms & Conditions

We at The International Butter Club endeavour to provide straightforward customer service and excellent butter-related experiences. We rely on many platforms, institutions, service providers and friends to try and make this happen. 

Please enjoy the below legalese that protects us and you from general shenanigans, disappointment and mismatched expectations. 

Terms of service

Using The International Butter Club's website and online IP. 

Shipping & Returns Policy

Getting the best out of your IBC merchandise.

The International Butter Club's website is owned and operated by Lowly and Dash FZC. Throughout the site, the terms “we”, “us” and “our” refer to The International Butter Club (IBC). The IBC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

The IBC currently uses Printful to provide drop-shipped merchandise to customers around the world. We rely on Printful for printing, manufacturing, distribution and shipping in order to bring products to customers worldwide. The IBC is not personally responsible or liable for transactions and/or distribution handled by Printful. 

All direct payment gateways offered by Wix.com and/or Printful.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. 

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to the IBC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

If you use the IBC's site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain the IBC's prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. The International Butter Club will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

 

 

To return something, please email info@internationalbutterclub.com and provide the order number and reason for return. All returns require authorisation by a customer service representative within 30 days of the delivery date. Unauthorised returns will be refused and will not be refunded.

Refund Policy:

  • Refunds will be made into the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card

  • Please note we do not currently cover the cost of return shipping

  • Any order discrepancies must be reported within 3 working days, including the reporting of damaged items

  • When reporting damaged items please have order number to hand and images of the damaged product

  • Please handle your products with care! Damages caused by improper handling are not the responsibility of The International Butter Club

  • Personalised items are not returnable

  • All digital download products are not eligible for refund if the product has already been downloaded

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded

  • Shipping and returns are handled and processed by the closest geographical Printful.com distribution centre

 

 

The International Butter Club reserves the right to amend and modify the Terms of Service and the Shipping and Returns policy at any time.